Hillier Garden Centres FAQ
Find many of our most commonly asked questions about our Garden Centres, products, the Hillier Gardening Club and our business below. If you cannot find the answer you are looking for below, then please contact us using our online form.
Q. Do you allow dogs in your garden centres?
Dogs are welcome in all of our Garden Centres, with the temporary exception of Eastbourne where only service dogs are allowed as the Garden Centre entrance route currently passes by fresh food. Only service dogs are allowed at our Restaurants - this applies to restaurant areas both inside and outside.
Q. Do you have child-friendly trolleys?
Not at the moment, sorry.
Q. Do you sell online and deliver?
We sell a selected range of products online currently, and are continually adding new categories, please visit www.hillieronline.co.uk to view our range and order online for home delivery.
Q. Do you have / could you get xxx plant or product at my local Hillier Garden Centre?
If you are looking for a specific product, it is best to telephone your nearest Hillier Garden Centre to see if they have it or can order it for you. Alternatively, contact us via our online form and we will be happy to answer your request.
Q. Do you sell large / mature trees?
Yes! Hillier is in fact the largest grower of semi-mature trees in the UK and it is possible for private individuals as well as commercial organisations to buy from our huge range. You can find out more and make your enquiry here.
Q. Do you offer a natural alternative to traditional chemicals and fertilisers?
Yes, we offer a range of natural and organic gardening products. You can find a number of them listed in our guide to natural gardening and we are working to introduce even more to our range.
Q. Do you sell organic vegetables or seeds?
We have no plan to stock organically grown vegetables as there is little or no supply available, and at the moment this is not something we have the facility to consider growing ourselves.
We do stock a range of natural and organic garden controls and fertilisers as well as peat-free organic composts in the New Horizon range.
Q. Do you sell peat-free compost?
Yes, we stock three products in the Peat-free ‘New Horizons’ range – a multipurpose compost, a vegetable compost and a tomato grow-bag. We also stock composted stable manure, graded top soil and a number of peat-free soil improvers which can be used for growing by those wishing to avoid the use of peat in their gardens. These include a new product called Bloomin’ Amazing which is the by-product from an anaerobic digestion plant providing ecologically friendly heat, gas and electricity for up to 56,000 homes in Dorset. Our own Hillier multipurpose compost is a 40% peat-reduced mix (i.e. 60% peat, 40% other constituents) and has been for more than 5 years.
Q: How do I join the Gardening Club?
Next time you visit one of our Garden Centres, ask a member of staff at the till. We can help you join for free and activate your membership card immediately once we have your details.
Q: How do I earn Loyalty Points?
Loyalty points are earned at a rate of 5 points for every £1 spent against purchases made in Hillier Garden Centres and Hillier Restaurants. Full information is available in our Gardening Club Terms & Conditions.
Q: I have made a purchase but my membership card was not scanned, how do I get my points?
Please bring your receipt into the centre on your next visit along with your Gardening Club membership card, your earned points can be added retroactively on our tills.
Q: How do I redeem my Loyalty Points?
Your Loyalty Points are converted into your Gardening Club Reward Vouchers twice yearly, once in spring and once in autumn. Points are converted into vouchers at a rate of 1 point = £0.01 with a minimum voucher value of £0.50. These vouchers are dispatched to all customers who have opted in to receive our postal mailings.
Q: How do I update my details?
Q: How do I replace a lost or damaged Gardening Club Membership Card?
A new membership card can be issued to you at the till in your local Garden Centre or by contacting us online. All account information and loyalty points are automatically transferred to your new card.
Q: I have not received any mailings from the Gardening Club?
There could be a number of reasons as to why you have not received your Gardening Club mailings, please contact us directly at firstname.lastname@example.org and we will be able to help.
Q: Can I have a joint membership with two membership cards?
Yes, a joint account can be set up with two different membership card numbers. Accounts will be linked so points earned against either card contribute to one total, mailings will only be sent to the designated ‘main’ account. Linked accounts can be set up at the till in your local centre.
Q: I am looking for advice about growing or caring for a particular plant, or caring for my garden
We are always delighted to help with any advice about the plants in your home and garden. We have a number of helpful articles in the Garden & Home Ideas section of this website. Alternatively, contact us online and we will get back to you as soon as possible. You can also speak to the plant experts at your nearest Hillier Garden Centre – either telephone or visit and they will be happy to help.
Q. How are you reducing plastic use in your Garden Centres?
We are very conscious of our environmental responsibilities and plastic recycling is key among these. Currently, our Nurseries in Hampshire produces 1.2 million plants per year and sends 98.5% of plastic pots and trays used during the production process to be recycled. Our next step has recently been taken with theintroduction of a new taupe kerbside recyclable plant pot, which will be used for all Hillier-grown plants. More and more of these will be available in our Garden Centres as our nursery and others in the industry phase out the old black pots.
Our Gardening Club magazines are now delivered in a 100% recyclable paper wrap.
In our Restaurants, we have changed all of our disposable plastics to compostable materials; this includes our disposable cups, lids and straws. We also no longer sell drinks in plastic bottles, they are all in glass, which is re-used by suppliers. The next step currently being worked on is removing all single-use plastic sachets of sauces, this is being implemented across our restaurants right now. We are purchasing our sauces in bulk and then serving in china bowls for our customers according to their order.
Q. Do you recycle plant pots at your Garden Centres?
Unfortunately, we do not currently offer a plastic pot recycling at this time. Our recommendation would be to donate old plastic pots to local schools or community groups who may have use for the pots for their own planting needs or for arts and crafts projects.
Plants grown on our own Hillier Nurseries are now available in taupe pots, which can be recycled along with your kerbside recycling.
Q: We are looking for help with plant / seed / compost donations. Could you support us?
We receive a large number of requests for donations from schools, charities and other organisations requesting help and unfortunately, we cannot help them all. We have a charity partner who was support across our entire business; our current chosen charity for 2019-2020 is Maggie’s.
Please feel welcome to contact us with more information about your own project and we will let you know if we are able to help.
Q. I am looking for job opportunities at my nearest Hillier Garden Centre. Do you have any vacancies?
Please follow us on LinkedIn to keep up to date with the latest company news including vacancies.
Q. I would like to make a complaint / pay you a nice compliment
We welcome hearing from you, whether it is positive or negative. Let us know about your experience by completing our contact form and we will get back to you as soon as possible.
Couldn’t find the answer to your question here? Contact us and we will be happy to help.