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Find some of the most commonly asked questions about refunds and returns here. If you cannot find the answer you are looking for below, please view all FAQs or contact us using our online form.  

Refund & Return FAQs

I have placed an order online, but have now decided I do not want the item. How do I cancel it and get a refund?

If you would like to cancel your order, please contact us via our online form and we can discuss with you the reasons for the cancellation and help process it.

There is something wrong with an item I ordered. Can I request a refund?

We are very sorry to hear if there is anything wrong with an item purchased via our Online Shop or one of our Hillier Garden Centres. 

Please contact us via our online form and let us know more about the item in question and what is wrong with it. We will work with you to resolve any problem.

What is your returns policy?

You can find our complete refunds and returns policy here.


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