Find some of the most commonly asked questions about delivery here. If you cannot find the answer you are looking for below, please view all FAQs or contact us using our online form.
The following information applies when orders are placed with the online shop. Delivery fees and estimated delivery times may vary when orders are placed with a Hillier Garden Centre.
Delivery FAQs
Where do you deliver to?
We can deliver to all UK mainland addresses. We can also deliver to the following, but an exceptional item surcharge will apply: Northern Ireland, Scilly Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highland and Islands.
We are unable to deliver internationally or to BFPO addresses.
Please be aware we have special delivery criteria for furniture and barbecues.
We offer free delivery on garden furniture and BBQ orders over £100 to the following postcode areas:
AL, B, BA, BB, BH, BL, BN, BS, CH, CM, CO, CV, CW, DA, DE, DT, DY, GL, GU, HP, KT, L, LE, LU, ME, MK, NN, OX, PO1-29, RG, RH, RM, SG, SL, SN, SO, SP, SS, TA, TN, UB, WD, WS and WV.
London (addresses within the congestion charge zone will incur a surcharge) Delivery to these regions, Delivered by Hillier.
For postcode areas not listed above, we deliver using a palletised, kerb-side delivery service with an additional surcharge of £74.99.
Delivery within 7-14 working days, Monday to Friday.
How long will it take for my items to arrive?
The standard dispatch time for items is 3-5 working days. Garden furniture and barbecue orders may take up to 2 weeks for delivery.
For plant orders, the delivery date is determined by the item with the longest availability lead time i.e. if an item has a 2-week lead time, your order will be held until all items are available to be shipped together in one consignment by our delivery partners APC.
Garden furniture is delivered by the Hillier team in our local catchment areas. After we have received your order, a member of the team will be in touch to discuss and confirm a convenient delivery date and time for you. We aim to contact customers within 48 hours to arrange a suitable delivery date, but cannot always guarantee this.
Garden furniture orders outside of our local catchment areas are delivered using a palletised kerb-side delivery service. We aim to contact customers within 48 hours Monday-Friday to arrange a suitable delivery date.
If you have ordered a gift card, this will be dispatched within two working days (Monday – Friday) following your order and sent first class via Royal Mail.
Will you give me a delivery date and time in advance and do I have to be at home at this time?
Once your order is dispatched, you will be able to track its progress via our delivery partners APC, who will send you a ‘tracking number’ so you can follow your order’s progress via their website or mobile app. Delivery days are Monday through Friday, excluding weekends and public holidays. All deliveries will be contactless, adhering to social distancing guidelines.
For garden furniture orders, a member of the Hillier team will be in touch to discuss and confirm a convenient delivery date and time for you after you place your order. We aim to email customers within 48 hours to arrange a suitable delivery date, but cannot always guarantee this. Garden furniture orders may take up to 2 weeks for delivery.
I ordered items and am still waiting for them to be delivered. What do I do now?
If you are a Gardening Club member, you can track the status of your orders by logging into your Gardening Club account online and navigating to the My Orders section. If you chose ‘checkout as guest’, please get in touch via our online form and we will update you on the status of your order.
What do I do if any items are damaged when they arrive?
Our packing team takes exceptional care over every order and we are extremely sorry if any item reaches you in less than perfect condition. Please get in contact via our online form and we will be happy to help arrange the best solution.
