Henchman

Since 1994, Henchman has been a pioneer of garden ladders and safe hedge-cutting platforms. We launched our first model at RHS Chelsea over 25 years ago.

We’ve grown from a small business to leading ladder design specialists, crafting a wide range of unique ladders and garden accessories designed to keep you safe on uneven terrain.

By using Henchman, you’re adding great products to your toolkit, while supporting a family business that’s passionate about creating a safe, sturdy and - most importantly - enjoyable gardening experience.

Delivery Information

How much is delivery? Delivery is included free of charge to mainland UK. Extra charges apply to: Scottish Highlands £30 and the Isle of Wight £15.

What is the delivery period? We aim to dispatch all orders placed before 12pm on the same day (dependent on stock availability). Delivery to UK mainland should take up to 4 working days, but occasionally delays can occur and cause the time frame to extend beyond this. We do not guarantee delivery on a certain date, and the delivery timeframe is a guide only.

What is the delivery process? We will email you on the day of dispatch with consignment and courier details, as well as details on how to manage the process. The couriers are unable to provide an estimated delivery time. If you are going to be out on the day of delivery you can request for your order to be left in a safe place, either by entering your safe location into the delivery instructions whilst placing your order, or by calling the courier after you have received your dispatch email. If having read our instructions and spoken with the courier you would like any further assistance please contact us.

Do I have to be at home to receive the goods? A signature from a responsible person is required as proof of delivery by our courier unless you have left instructions for the goods to be left unattended – The courier will leave a card requesting you contact them if they go to deliver and find no one in. Delivery can then be attempted again. Please note neither the courier nor Henchman will cover the cost of re-attempting delivery more than twice following the initial attempt, or for goods lost having been requested left unattended.

Can I request the goods left unattended? Yes, you can request for your order to be left in a safe place, either by entering your safe location into the delivery instructions whilst placing your order, or by calling the courier after you have received your dispatch email. Customers requesting goods left unattended do so at their own risk, and your goods will not be insured against theft or damage.

Returns Information

If your Henchman product arrives faulty or damaged, please contact us immediately so that we can arrange a return or replacement.

Can I return the product if I change my mind? Yes, if you change your mind within 14 days of receiving your Henchman product please let us know. A surcharge of £45 will be chargeable for the collection and return of the product.

---

How to Contact Us Regarding Your Order

Have you got a problem with your order? Let us know by using our online contact form, email us at onlineshop@hillier.co.uk, or alternatively give us a call on 01794 369 075.

---

Online Shop Returns Policy

Are you looking to return all or part of your purchase? See our Returns Policy for best way to resolve your issue.