Forest Garden

At Forest Garden, we know a fair bit about fences, and sheds for that matter. In fact, we’ve been the UK’s leading and most trusted manufacturer and distributor of quality wooden garden products for over 50 years. Today, you’ll find our range of garden buildings, fencing, decking and decorative structures for sale across many sites online and in over 3,000 retail stores. We’re proud to be a British company using sustainable, British timber. The majority of the timber we use is grown and felled from managed UK forests across Scotland. After felling, the timber is cut and processed in our nearby sawmill and taken to our manufacturing operation in rural Worcestershire.

Installations

If you have purchased a product with installation, after you have booked in your delivery, you will be contacted separately to arrange a suitable installation date. This will usually be carried out by our own expert fitting team. However, depending on your location or purchase, we may use a third-party company. Some products, such as the Vale Greenhouses, Gazebos and Retreat Sheds, offer installation on the same day as delivery. For most products, however, delivery and installation will be arranged separately. Installation is typically within 7-10 days of delivery, however at certain times of the season and depending on postcode this can increase to 3-4 weeks, please check with your retailer when ordering.

• Upon delivery of your product, it is important to check all parts and sections to ensure everything is present. If there are any shortages or damaged parts, please contact us and we will ensure the required parts are supplied before the installation team arrive. If a job is aborted because the item has not been checked there will be a further charge to rebook.
• Ideally, store the product as close to the assembly location as possible with the sections laid flat and cover the roof and floor sheets where practical.
• We do offer the service of installing in your absence if you have side access. We do need written consent and clear instructions on the position of the shed.
• Please make sure there is a suitable solid level base prepared before the installers arrive on the day. If you require advice on building a base, please see our base preparation letter for guidance. Should the job be aborted due to an unsuitable base we will require a 50% recharge of your original installation price. (This is the most common cause of a job being aborted).

Delivery

Forest Garden deliver to most mainland UK addresses. Please see below for postcode areas in which we operate an extended lead-time, up to 7 working days beyond the advertised lead-time.

BN1-BN3, BN5-BN18, BN20-BN27, BN41-BN45, BR8, CB1-CB4, CB6-CB8, CO1-CO16, CT1-CT21, EX1-EX24, EX31-EX39, GU6, GU28, IP1-IP33, ME1-ME20, NR1-NR35, PE14-PE30, PE38, PL1-PL29, RH6-RH20, TN1-TN40, TQ1-TQ14, TR1-TR20, TR26-TR27

Deliveries to mainland Scotland can take up to 10 working days more than the advertised lead-times.

We apologise, but Forest Garden does not deliver or offer an assembly service to the following postal codes:

BT1-BT99, GY1-GY9, HS1-HS9, IM1-IM9, IV41-IV56, JE1-JE5, KA27-KA28, KW15-KW17, PO30-PO41, PO49, TR21-TR25

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How to Contact Us Regarding Your Order

Have you got a problem with your order? Let us know by using our online contact form, email us at onlineshop@hillier.co.uk, or alternatively give us a call on 01794 369 075.

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Online Shop Returns Policy

Are you looking to return all or part of your purchase? See our Returns Policy for best way to resolve your issue.