Green Olive Firewood

Firewood is where it all started for us. At Green Olive Firewood, we bring you natural fuels for your home fire, chiminea, fire pit, pizza ovens, BBQ and smokers. All our fuel is sustainably sourced; we believe that the cooking and heating experience is one you should enjoy responsibly. The core values across our products and business are natural, sustainable, ethical, premium quality and local wherever possible.

Delivery Information

Pallet Deliveries

Bulk, large volume & heavy items such as 0.84 cubic meters or 150kg and above are usually delivered on a lorry using a delivery network. Your order will be delivered on a pallet via a lorry with a tail lift so a minimum 2.8m vehicle access is required. The driver will have a manual handling truck and is not expected to move the delivery beyond the rear of the vehicle but our drivers will help as much as possible when able to. The pallet is part of the item and will be left with the goods at the customer’s property.

A minimum of 2.8m width for vehicle access is required to the property with a flat, firm, solid & even surface – manual handling devices will not move on gravel, grass or soft areas

In the worse case scenario, where access is restricted to the delivery vehicle the order will be delivered to kerbside only please contact us to discuss further prior to the dispatch of your order if you are concerned.

The delivery will be scheduled with you for a convenient day by our delivery partners.

Box Delivery to your doorstep

Smaller items will most likely be packed in boxes delivered via a courier service such as DPD. They will deliver the packages to your doorstep and you will usually receive text updates regarding the delivery of your order.

---

How to Contact Us Regarding Your Order

Have you got a problem with your order? Let us know by using our online contact form, email us at onlineshop@hillier.co.uk, or alternatively give us a call on 01794 369 075.

---

Online Shop Returns Policy

Are you looking to return all or part of your purchase? See our Returns Policy for best way to resolve your issue.