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Hillier Furniture & BBQs Home Delivery Service Terms and Conditions

1. Hillier are pleased to offer a free delivery service on all furniture sets and BBQ orders over the value of £499. We can deliver to addresses in Bedfordshire, Berkshire, Buckinghamshire, Cornwall, Dorset, Devon, East Sussex, Essex, Gloucestershire, Hampshire, Herefordshire, Hertfordshire, Kent, London (addresses within the congestion charge zone will incur a surcharge) Northamptonshire, Oxfordshire, Somerset, Surrey, Warwickshire, West Sussex and Wiltshire. For any locations outside of this, we are still able to deliver, but please contact us at onlineshop@hillier.co.uk for a bespoke delivery estimate.

2. For furniture sets and BBQs held in stock, we aim for delivery to be within 7 -14 working days. Every effort is made to give accurate information when estimating delivery time at the time of your order. Occasionally, for reasons beyond our control, there may be additional delay, for example if your order is contingent on a container delivery for the items ordered. In this instance once the container has arrived in the UK, we will contact you to organise your delivery and confirm delivery date, we will not necessarily be able to update you on any delays to the container’s arrival.

3. Once your order is confirmed as available for delivery, we will contact you to agree specific arrangements for the date of delivery. We aim to call customers within 48 hours to arrange a suitable delivery date but cannot guarentee this. Wherever possible, delivery will be made on the first vehicle in your area following your order. Wherever possible, we will try to be flexible with our delivery times to suit you, however we are unable to store your order for delivery at a later date.

4. On the delivery day our delivery drivers will unload your furniture or BBQ and carry it to the desired location within your home or garden, they will unpack your furniture and take all packaging away with them. We do not offer a build service for our furniture items. If you have narrow passageways or sharp corners between where the vehicle will need to offload and your desired location for the furniture, please discuss this on the telephone when you are contacted to arrange delivery. When confirming your delivery date, please note we are unable to provide a scheduled time-slot.

5. Our delivery teams will observe social distancing guidelines during delivery, we request that our customers adhere to the same guidelines giving our teams as much space as possible, minimum of 2 metres for the safety of both staff and customers.

6. The majority of our furniture is hand-made and therefore there may be slight variances in colour.

7. Bramblecrest Furniture is sold with a manufacturer’s 3 year structural guarantee (1 year structural guarantee for parasols, covers and ceramic topped tables). Full information is contained in the Hillier Furniture T&Cs which is available from https://www.hillieronline.co.uk/static/furniture-terms.html. This guarantee is in addition to your above statutory rights.

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