COVID-19 Update | Hillier Garden Centres


Our Garden Centres are open, operating normal opening hours. Our restaurants at Hillier Garden Centre Bath, Botley, Cheddar, Chichester, Eastbourne, Horsham, Lechlade, Marlow, Sunningdale, Syon Park (The Courtyard Restaurant only), Three Legged Cross and Winchester are now open for indoor and outdoor dining. Restaurant opening hours are 09.00am - 4.30pm Monday to Saturday and 10.00am - 4.00pm on Sunday. All other restaurants remain closed at this time. No advance booking required. Please observe all social distancing measures in place when you visit for everyone's health and safety.

Safety for staff and customers remains our top priority and so you will continue to find social distancing measures in place when you visit. During busy times, we will also need to limit numbers of customers entering the centre, so please be prepared that this may result in a queue. We would ask that you continue to queue 2m apart as you have been doing since we re-opened our doors and maintain this distance throughout the centre when shopping. Find an overview of all our safety measures below.

Thank you to all of our valued customers for your continued support this year and for following our new measures when visiting. We will continue to keep you updated but above all, please stay safe and look after yourselves.

What to expect when you visit

Our priority is to ensure the safety of customers and staff alike. You will notice a number of measures in place when you visit, including:

  • We are still limiting the number of customers in the centre at any time. Please be aware at busy times that you may need to queue. Please queue 2m apart, and continue to follow our 2m social distancing markers throughout the centre. We also ask that you carefully browse the Garden Centre following the one-way system. Please respect staff and fellow customers and maintain a safe distance when shopping.
  • You must now wear a face mask whenever you are visiting our centres - this includes both the inside shop and outside plant area - unless you are exempt.
  • Sanitiser stations will be located at the entrance to centres for customer use.
  • We can take cash payments as well as card payments. Hillier and HTA Gift Cards/Vouchers are accepted and HTA vouchers are available to buy again at our tills, but we would prefer contactless payment wherever possible.
  • Dogs are allowed in our Garden Centres but are not permitted inside our restaurants (except for assistance dogs). They are allowed in the outdoor seating areas, with the exception of Hillier Garden Centre Eastbourne due to health and safety reasons.  

Hillier Restaurants

Our restaurants at Hillier Garden Centre Bath, Botley, Cheddar, Chichester, Eastbourne, Horsham, Lechlade, Marlow, Sunningdale, Syon Park (The Courtyard Restaurant only), Three Legged Cross and Winchester are now open for indoor and outdoor dining. Opening hours are 09.00am - 4.30pm Monday to Saturday and 10.00am - 4.00pm on Sunday. No advance booking required. Please observe all social distancing measures in place when you visit for everyone's health and safety. 

All other restaurants remain closed at this time. We will update here and via email as and when we re-open.

When visiting our restaurants, please observe the measures we have put in place for your health and safety and that of our staff alike:

  • Please use the hand sanitizer provided
  • When you visit, you will need to ‘check in’ to the NHS Covid-19 app by scanning the NHS QR code provided. If you have not yet downloaded the app, we can collect your name and contact details for you at the start of your visit
  • Continue to wear your face covering. If you are joining us for outdoor dining, you may remove your face covering once seated
  • Please adhere to social distancing measures throughout your visit
  • Please queue as normal at the restaurant tills to place your order, with the exception of Syon Park where we are offering table service
  • If you are joining us for indoor or outdoor dining, once you have paid, please find your table. All food and drink will be brought to your table, along with cutlery and condiments
  • If you are purchasing to takeaway, once you have paid, please wait in our designated waiting area to collect your food and drink
  • Face Coverings

    In line with government guidance, you must now wear a face covering whenever you are inside our centres unless you are exempt. 

    It is not expected for people to wear face coverings while dining in restaurants, however, please continue to wear your covering while queuing to order food in our restaurants and remove once seated. 

    Stay safe and may your gardens - and homes - continue to be a source of normality and happiness.