Revised Operating Procedure at Hillier Cash & Carry, Romsey. No appointments Required.


Having considered the updated Government advice, we have decided to revert back to a more traditional operating procedure at our Cash & Carry site on our Brentry Nursery site, Jermyns Lane, Romsey. You will no longer be required to book an appointment; customers will be served whenever they turn up. However, in order to safeguard our customers and staff, will be adhering to the COVID-19 social distancing rules.  

We are ensuring that we behave in a responsible manner in the current climate. We are committed to looking after the health and well-being of our customers and colleagues. 


Cash and Carry Facility

We will be operating a turn up and be served system, but will only be allowing one customer in to the Cash & Carry office at a time and we are asking customers to respect the 1m+ distancing rules.

If you would prefer to make an appointment, then that can still be done by phoning our Cash & Carry team on 01794 368832. (Please be aware that there maybe other customers on site at the same time as your appointment.)

Orders & Payments

We would still prefer customers to phone or email (landscapecollection@hillier.co.uk) their orders through 24 hours prior to your appointment time, and our team will then collate your order and have it available for collection on an agreed day. 

 

We appreciate you may not always know exactly what plants you require and so trolleys will be available for to use to select your own plants and the team will happy offer advice (from a safe distance!)


Payments – We will NOT be accepting cash payments, it will be card payments only please. We will require every customer to bring in their Trade Card so we can scan it. (Without a trade card I’m afraid we will be unable to serve you.) 

 

Deliveries

Deliveries can be arranged by phone. Our delivery drivers will not come into close contact with you and will keep their 2-metre distance as per government guidelines.

Opening Times

Our cash & Carry is open from 7.30am – 4pm (Friday 3pm)